Office Hours & Contact Information
Nashville Hip Institute at TOA sees patients Monday through Friday by appointment only. Office hours are 8:00AM-5:00PM.
For clinic appointments or inquiries, please call 615-284-5800.
For physical therapy appointments or inquiries, please call 615-284-5820.
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Nashville Hip Institute at TOA
2004 Hayes Street
Nashville, TN 37203
Tel: (615) 284-5800
Fax: (615) 284-5819
Parking & Accessibility
Nashville Hip Institute at TOA is located in Medical Plaza I on the campus of St. Thomas Midtown (formerly Baptist) Hospital in Nashville, Tennessee.
Parking is complimentary in the Plaza Garage located at the corner of Hayes Street and 21st Avenue. From the first floor of the Plaza Garage, enter the Medical Plaza and proceed to Plaza I, Suite #700.
After Hour Emergencies:
Whenever possible, please call during office hours. If you have an emergency after hours, you can reach the nurse by calling our main number at (615) 284-5800. If you feel you have a life threatening emergency, call 911 or go to the nearest emergency room.
Please note that prescriptions can only be issued or refilled during normal office hours.
Schedule an Appointment:
Hip problems tend to be both under-diagnosed and over-diagnosed. Each patient’s circumstances can be unique; and we try to tailor the visit to each person’s needs. Some patients just want to pop in for a visit, simply with the purpose of getting things started; and this is something we can usually accommodate in short order.
Please keep in mind that for patients who travel long distances or have a complex history of hip problems; there may be much work that needs to be done prior to the visit to insure that the trip will be as meaningful as possible. Typically, this can involve gathering together all the previous medical records and imaging (x-rays, scans, etc.). These are essential to make sure your day is properly organized: Whether it is just seeing a healthcare provider, or whether other diagnostic tests are needed, or whether a physical therapy evaluation is in order. This way, we can best assure that by the end of the visit a properly based plan has been developed. We do not want to unnecessarily retrace steps that have already been taken; and understanding exactly what has been done previously can help streamline care.
Collecting all the pertinent information prior to your visit can take time, a lot of work on our part, as well as your cooperation. We’ve been at this for a while, and understand how frustrating it can be to get here and end up with an incomplete strategy on your behalf because of incomplete information.
We cannot fix everything, but we strive to make sure that we are able to provide as meaningful a perspective as possible on some component of your difficulties.
In addition to cash and personal checks, payment can be made by American Express, Visa, or MasterCard. Please call our billing department (615) 284-5800, ext. 20 if you have any questions.
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Appointment No-shows & Cancellations:
As a courtesy to our office as well as to those patients who are waiting to schedule with the physician, please give us at least 24 hours notice. We schedule our appointments so that each patient receives the right amount of time to be seen by our physicians and staff. This is why it is very important that you keep your scheduled appointment with us, and arrive on time. As a courtesy, and to help patients remember their scheduled appointments, NHI sends text message and email reminders in advance of the appointment time. If your schedule changes and you cannot keep your appointment, please contact us (615-284-5800 by phone or text) so we may reschedule you, and accommodate those patients who are waiting for an appointment.
If you do not cancel or reschedule your appointment with at least 24 hours notice, we may assess a “no-show” service charge to your account. This “no-show charge” is not reimbursable by your insurance company. You will be billed directly for it. After three consecutive no-shows to your appointment, our practice may decide to terminate its relationship with you.
When you come for your appointment, please remember to bring the following items:
- Driver’s License or a valid ID
- Insurance information
- Referral letter (if required)
- Reports, X-rays, MRIs, CT scans, etc.
- List of medications (if any)
- Any other relevant information